Landmark's Seven Best Practices | Alta Guide
Landmark Title Agency South’s Seven Best Practices | ALTA
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Best Practices Summary
Best Practice 1 – Licensing
Establish and maintain current license(s) as required to conduct the business of title insurance and settlement services. The purpose is to ensure that the company is fully compliant with all applicable laws and regulations.
Best Practice 2 – Escrow Account Controls
Adopt and maintain appropriate written procedures and controls for escrow trust accounts allowing for electronic verification of reconciliation. These controls help meet client and legal requirements for safeguarding client funds.
Best Practice 3 – Information and Data Privacy
Adopt and maintain a written privacy and information security plan to protect non-public personal information as required by local, state and federal law. Federal and state law requires a written information security plan describing how non-public customer information is protected.
Best Practice 4 – Settlement Policies and Procedures
Adopt standard real estate settlement policies and procedures. This can ensure a settlement company can provide a safe and compliant settlement and meet state, federal and contractual obligations governing the settlement process and provide for ongoing employee training.
Best Practice 5 – Title Production
Adopt and maintain written procedures related to title policy production, delivery, reporting and premium remittance. Appropriate procedures for the production, delivery and remittance of title insurance policies ensures title companies meet their legal and contractual obligations.
Best Practice 6 – Errors & Omissions and Fidelity Coverage
Maintain appropriate professional liability insurance and fidelity coverage. Appropriate levels of professional liability ensure that title agencies and settlement companies have the financial capacity to stand behind their professional services.
Best Practice 7 – Consumer Complaints
Adopt and maintain procedures for resolving consumer complaints. A process for receiving and addressing consumer complaints is important to ensure that any instances of poor service or non-compliance do not go undiscovered.